How it works

A practical assistant for dealing with organisations.

MySide helps you move from a messy problem to a clearer working case: what happened, what proof you have, what the organisation has said, what is still missing, what sources to check, and what to do next.

Tell MySide what happened

Start with the organisation, reference number, dates, issue and what outcome you want. MySide turns your description into a structured draft case for you to review.

Add evidence and correspondence

Add emails, photos, receipts, screenshots, call notes and documents. The assistant helps you label what each item proves.

Follow the plan and prepare replies

Record the key events, see what is missing and keep response dates visible. MySide nudges you when a reply is overdue or it is time to chase, and helps you prepare clear, editable drafts when you need to respond. When the organisation replies, add their response to the case and MySide updates your next step.

Create a clear pack if you need it

Bring the timeline, evidence, messages, disputed facts, source checks and requested outcomes together when you need to review, chase, escalate or seek advice.

Included

Turn a messy situation into a clearer record
Keep all evidence and correspondence together
Keep important dates and response windows visible
Nudge you when a reply is overdue or it is time to chase
Highlight missing information
Point you to official guidance for your type of problem, and flag what to check before acting
Prepare clear drafts in a calm, organised tone
Record the organisation's reply and update your next step
Create a clear summary you can use for escalation or advice

Not included

Legal, financial, insurance, medical or welfare-rights advice
Claims management or representation
Sending, submitting or escalating to the organisation for you
Outcome prediction or compensation guarantees
A replacement for a qualified adviser where one is needed

You remain in charge. MySide helps you get organised and prepare your next move.