Use MySide as a preparation tool, not a representative.

These terms set the practical boundaries for using MySide. They are written to match the product: a private workspace that helps you organise and prepare your side of a process.

Last updated 2 July 2026.

What MySide is

MySide is a private workspace and practical assistant for organising facts, evidence, messages, deadlines, drafts and case summaries when you are dealing with an organisation.

What MySide is not

MySide is not a law firm, claims-management company, financial adviser, insurance adviser, medical adviser, welfare-rights adviser, housing adviser, ombudsman, advocate or representative. It does not decide entitlement, predict compensation, guarantee outcomes or contact organisations for you.

Your responsibilities

Check all facts, dates, amounts, names, references, recipients, attachments and deadlines before relying on them.
Use MySide only for your own matters or where you have permission to manage the information.
Do not add passwords, card security codes or unnecessary third-party information.
Do not use MySide to create abusive, dishonest, unlawful or misleading material.
Keep your sign-in details secure.

Drafts and summaries

Drafts, summaries, prompts and reminders are preparation aids. You decide whether to use them, edit them, send them or ignore them. You are responsible for checking them against the organisation's current process and any advice you have received elsewhere.

Paid features

Paid support packs add product features and structure. They do not buy advice, representation, escalation, compensation or a guaranteed outcome. The paid support pack terms explain the current paid-feature boundaries.

Availability and changes

MySide may change, pause or remove features to maintain security, reliability, compliance or product quality. If a feature is unavailable, support can help with product access questions but cannot take over your external deadline or process.